FAQ


Account Creation

1. How to register an account?

Click “Register” on the top right corner of the homepage. Fill in all the required information. Remember to add the “Referral Code” (if referred by another user) and click “Apply” to verify your referrer. Finally, click “Continue”. A confirmation email will be sent to your registered email address.

About Referral Code

2. What is a Referral Code?

A referral code is a unique combination of numbers and/or letters assigned to an individual or user of this site.

3. How to apply a Referral Code?

During account registration, fill in the Referral Code and click “Apply” to verify your referrer.
Alternatively, scan the Referral QR Code provided by your referrer, then proceed to account registration or start shopping. Your referrer’s Referral Code will be auto filled on the registration and checkout pages upon scanning. Always ensure your referral code is provided (if any).

4. How do I retrieve my Referral Code for referrals?

Log in to the site, then go to “My Account”. Share your Referral Code through three methods:
  • Copy and send the unique code under “My Referral Code”.
  • Save and send the Referral QR Code.
  • Click “Copy Checkout Referral Link”, then send.

Order Placement

5. How do I place my order?

It is recommended to register an account before ordering.
Select your desired products, click the “Shopping Cart” icon, and fill in any promo codes at the “Coupon Code” section. Provide necessary information, proceed to the checkout page, and a pop-up message will confirm the availability of your chosen products. Complete your order by making payment. An order confirmation email will be sent to your registered email address.

6. How to apply a promo code?

During checkout, fill in your promo code under “Use Coupon Code” and click “Apply Coupon” to enjoy the discount.


7. Where is the delivery coverage?

Products will be shipped to all states within West Malaysia only.


8. What are the shipping charges?

For West Malaysia, the minimum shipping fee is RM7. Charges may vary depending on the product weight.


9. What payment methods are available?

We support payments with credit cards, debit cards, online banking, and E-Wallet.

Order Status and Information

10. How to ensure my order is successfully submitted?

Upon successful order and payment, an order confirmation email will be sent to your registered email address.

11.  How can I track my order?

Track and receive updates on your order status and information by visiting My Account > Order History.

12.  When can I expect my order?

For ready stock items shipped to West Malaysia, please expect 5-10 working days. Backorder items may take at least 10 working days to deliver to your doorsteps. Working days are defined as Monday to Friday, excluding public holidays.

13. What if my received parcel has missing items or parts?

Contact our Customer Service Support at +601120876286 via WhatsApp or email admin@smartofficemall.com for assistance.

About Return & Refund and Cancellation

14. How to return and/or refund my order?

For our complete return and refund policy, please visit HERE or contact us at +601120876286 for further assistance.

15. How to track my return and refund status?

Log in to Smart Office Mall with your registered email address. Navigate to “Order History”, then select “Returns” on the right side.

16. How to cancel my order if I make a mistake in my transaction?

Contact our Customer Service Support at +601120876286 via WhatsApp or email admin@smartofficemall.com for assistance. Note that requests made during first order status (“Processing”) will be entertained only.

17. How to track my cancellation status?

Log in to Smart Office Mall with your registered email address. Visit “Order History” to check the status update.

18. Who should I contact to change my order details upon successful payment?

Send a WhatsApp message to our Customer Service Support at +601120876286 or email admin@smartofficemall.com for further assistance.

About Warranty

19. What are the warranty terms and conditions?

Learn more about our product warranty terms and conditions HERE.

20. What is the warranty period?

All Fujifilm A4 printers come with a standard 1-year onsite warranty. Enjoy an extended 2-year onsite warranty by registering the product within 14 days of purchase. Note that we do not cover warranty for toners and A4 paper.

21. How to register warranty?

Register your warranty by visiting HERE or scan the QR code on the warranty sticker provided on the packaging.

About Product Help and Support

22. What should I do if my printer has issues?

If you encounter issues with your printer after purchase, try resolving common problems through self-support by visiting HERE.
If your printer requires service support, please contact FUJIFILM Business Innovation Malaysia through the Customer Service Hotline at 1300-88-1163 or the live chat HERE.

23. How to request onsite installation and configuration for my printer after I receive it?

Contact our Customer Service Hotline at 1300-88-1163 for further assistance.

24. Is onsite installation and configuration support available and chargeable?

Yes, service support charges will be borne by the customer. FUJIFILM Business Innovation Malaysia Customer Service will provide a quotation based on your support request, followed by appointment arrangement upon confirmation.

25. Who should I contact for more product-related information?

For product-related information, contact our Customer Service Support at +601120876286 or email admin@smartofficemall.com for further assistance.